Our Reviews

Great job, even replaced radio antennae without me asking.

friendly people and efficient process. I went for the free 1st time service on my new GMC, but I'll be back for my service in the future. I've always used another local place, but I'm switching to Action. I was in and out in 35 mins!

My experience was phenomenal. I called and spoke with Tyler searching for a truck and he recommended a few. After a FaceTime call with him walking the lot showing me several I made my choice. I was then given over to Cheryl, who is a rockstar by the way, and she made learning my new vehicle so easy. She was there guiding me through every step to be sure I was comfortable and nothing was overlooked. She has been readily available for any after purchase questions I may have. I can’t say enough about those two at the dealership. 10 star experience for me.

had some minor issues with my truck and you were able to diagnose and repair them all quickly

Great experience. Cheryl and the team were very accomodating

Quick, kind and informative

They don’t care if they do good job

Very thorough with the service.

Very friendly team of people. Very efficient with scheduling.

Great service, great people.

Very easy to work with! Cheryl was great.

Everything went fine. Friendly enough. Cheryl said hello.

Action Buick GMC always does a great job!

I am still having pro kings with the key locking up. I am in process checking each key ot. So far 1 key is working as needed. I reserve the right to bring my truck back for more service if needed.

Wonderful experience! Cheryl is the bomb!!

Easy upfront transaction. Working with Rex and Cheryl was a pleasure

Wonderful experience. Cheryl took excellent care of me and helped me find the exact vehicle I was searching for. She made the process easy and seamless!

The sales rep was very informed and able to answer all my concerns.

Ms. Lynn checked me in and got my vehicle in promptly for the service. Great service time with no issues!

Routine maintenance

Fast service, friendly staff

Started on my service on time. Clean waiting area and everyone at Action Gmc of Dothan is very friendly. I will keep going there. No pressure to upsell any service.

Action Truck Center always does a great job!

Mrs. Cheryl Reynolds at Action Buick GMC Dothan. She did a Great Job!! She answered all my questions and was available when I called to answer more questions. Great experience!!

As always, the experience at Action GMC was excellent

Excellent

I have had a good experience with the Service Department and will continue to use them in the future.

It was great as always. Prompt and great customer service. Everyone is always friendly and timely. I would recommend this Dealership anytime.

We’re extremely pleased with the overall service that we received from the Dealership. Cheryl Reynolds ranks in the best of best from my viewpoint. Cheryl was with us from the beginning to end of the purchase process and including days after the sale. Cheryl has a level of expertise not common to the industry, her Technical knowledge is second to none. Special thank you to Cheryl Reynolds for a job well done, 5 Star Excellent Rating! Thank you, Chris Durley

Very friendly and quickly serviced my 2025 Buick Envista.

As always excellent service

Linda and Tyler were very helpful. We appreciate the loaner car while our new one was en route.

General Manager, associates, and mechanics were excellent in the service that I received.

Lynn was awesome! She was patient and very attentive to details. The first time our problem didn’t get resolved. Brought our vehicle back and they took their time to figure out exactly what the problem was.

WAS GREETED WITH A SMILE, WORK WAS PREFORMED WELL AND IN A TIMELY MANNER WAS CONTACTED AND UPDATED ON WORK .

Great service time, My only issue was I wish you had something to drink and possibly some chips or cookies while you wait.

Very friendly and professional.

Low inventory to no vehicle I truly desired. I want a 2026, Sierra SLT. There was none in the inventory at Action Truck. I ended up buy a Denali. I had not planned to spend that much money but in order to buy a suitable new truck for my taste, I had little choice but to by the Denali or buy a step down from what I traded to an SLT T31. The sales person was very pleasant and professional. The sales manager hardly gave me the time of day. He made no effort to ensure I was taken care of. Left it up totally to the sales lady who did not have the authority to actually make me a trade offer without the sales manager's permission.

Great service dept.,.

Cheryl was amazing, very knowledgeable, kind and helpful.

Great service

Everyone was very nice! Cheryl was my salesperson and she's awesome!

In and out in record time.

I always have good experiences with Action. The only reason that I only gave 4 stars was that the repair took far longer (9 days vs 5)than expected and I was not given any updates unless I called and asked about it and then they were not accurate.

I had the transmission fluid changed on my 2019 Buick envision. The staff was polite and it only took about an hour while I waited. They also took my coupon for $199 no problem

I dropped my Buick Enclave Avenir off due to a loud noise. Lynn in service kept me updated on everything. She even had the tech try to find the other issue and they couldn’t but made sure I was ride safe to the best of their ability but no guarantee. They had me on the road in time to still make my scheduled trip out of town. Lynn explained that it I got back and still heard the unidentifiable noise to come back and she would have someone ride with me so I could point it out specifically. I was so pleased with the professionalism, honesty, and speed of service.

Very professional. Work was completed quickly.

Excellent service

Always great service!

AS REQUIRED

Professional service.

Fabulous service

always nice to see friendly faces and have quick and good service!

In and out quickly. Friendly service.

The work was fine. I just didn't think I should have had to pay for it. It should have been covered by warranty. I saw on line where SEVERAL other people had had the same problem and all said the fix was covered by warranty. Mine wasn't.

very knowledgeable technician .friendly staff.

Lynn was so helpful. She has the best customer service attitude. She made the drop off and pickup a breeze! We will do all of our services there.

I truly appreciate the hard work of the service department, Mark, and GMC. Initially, I was concerned that resolving the recall and warranty issue would take at least four weeks, as I had assumed no one provided me with a timeline. However, I was genuinely relieved and pleasantly surprised to learn that my truck already had a new engine installed and was ready for me to pick up in just two weeks. It made a positive difference in my experience, and I’m grateful for the efficient service.

Great service. Kind and friendly customer service

Very professional and helpful in setting up appointment with body shop by Michael in Service, and then work completed efficiently and effectively by Michael in the Body Shop. Very satisfied.

Service completed in a timely manner and a very friendly service department

Professional

Always great service and a great General manager Mickey Daughtry!!!

Friendly staff, kept me informed on repairs being performed. Repair completed in timely manner.

Great experience - worked with Cheryl and made the whole process easy and quick!

Best dealership

Mark did a great job communicating

Excellent experience with the service associates and great 👍 job from the service department.

Promptly repaired flat tire.

My service tech, Lynn, is always helpful, polite, and the total professional. Additionally service department guy work done very quickly.

Always great service! They are the BEST. Friendly, fast service, always.

Action GMC is the best

Solved the problem

I had an issue with my truck 3 months after I purchased it and they gave me a 2 week wait. Took it to JM Jackson Buick in Sanford Alabama where I had considered buying from and they still took it in immediately and made the repairs.I would not recommend action GMC to anyone. Thanks in advance

Service advisor was polite and straightforward. Work was done in a timely manner. No issue since I got my truck back.

great express for buying a truck thanks very much

Jason did a wonderful job taking care of my yukon, with service out of this world.

routine maintenance

Dropped my truck off on Monday morning. They weren’t sure if they would get to it but was able pick it up after lunch.

Great place to do business!

Had to have my shark fin antenna tightened. Yall got me in and repaired quickly and efficiently.

Wonderful service!

Friendly, timely service

Scheduled an oil change, tire rotation and a recall item using the app. When I arrived was informed that the recall work could not be scheduled on the app because they had to order the part based on my VIN. Since this is the case, the app should not prompt us to schedule the recall work. I do t blame the dealership individually but GM as a whole needs to do better with information on how to ached recall work

Very efficient , no problems .

It was quick and efficient and Lynn did an excellent job handling everything

IT WAS EASY!

Very kind and willing to find the problem

The service was top notch

Cheryl was amazing!! Hands down the best salesperson around!

Cheryl is an absolutely great sales guide for Action.

I had a great and easy experience. I wasn’t charged any outrageous fees and the process was simple and painless. Jason did a great job.

Cheryl and Ken treated us exceptionally well. Great price on the truck.

Have purchased multiple vehicles here and I am always satisfied with the way everything is handled.

Cheryl is fantastic. From start to finish she was very knowledgeable and friendly and answered all my questions. Great service!

very pleasant service

Fabulous

Great customer service and knowledgeable personnel

The easiest and most painless new car purchase I have ever experienced

Excellent

Wonderful buying experience. Working with Jason and Tyler. Thanks!

Action Truck Center always does a great job!

Always a good experience

Great

We have been looking for a specific truck for months…Cheryl Reynolds found it!

Very quick turn around on a big job.

Punctual and professional, as usual.

I think Action Buick GMC has the best service department in the southeast USA. They are extremely reliable, fast and efficient. The service writers Lynn, Mark and Michael are exceptional, knowledgeable and friendly. This is the reason I travel past my local dealers to this dealership. I must also give my sales person Cheryl a big thumbs up.

excellent service great job by Greg Odom & Nathan Whitehurst

Brought my truck to the body shop for a leak. They found the leak was coming from the windshield so had to order a new windshield. The work is not yet complete

Everyone was so nice and helpful! Such a great experience!!

Outstanding!

Excellent customer service, Cheryl was an amazing sales person

did a good job quickly

Cheryl is always the best

as always job done in a timely manner.

Thanks for a job well done.

Jason is a great salesman

Cheryl was amazing at answering questions & making sure we felt confident buying the car. The financial guy didn’t overwhelm us & explained everything, was very friendly. When I buy another car this will be the 1st place I look.

The service was accomplished quickly and the workmen were courteous and knowledgeable.

Great service as always

In and out quickly, staff was attentive and helpful, recall work, oil change and tire rotation completed as well.

Great service as always.

From test drive to driving out with our new vehicle, Cheryl Reynolds was Exceptional!!

I had an excellent experience while purchasing a new vehicle.

Great

I was in and out quickly. Coffee was on and it was a great experience!

Always excellent service! It keeps me coming back!

Everything from start to finish went smoothly and quickly and the people were very friendly.

First Class as always.

Excellent sevice.

Got there early and vehicle was ready about the time of my appointment

Jason, salesman, was awesome! Best dealership in Dothan, AL!

Excellent customer care and service.

Great job as always!

Excellent

Ms. Lynn was great, she got me in and out quickly!

Easy drop off and quick turnaround.

All went well for the service of my vehicle

The experience was excellent. Sales rep and other personnel were professional and easy to work with.

Cheryl was great!!!

Sales rep and everyone involved in the purchase process were professional and pleasant to work with.

A-1. The salesman and office people I dealt with were very friendly, knowledgeable and courteous.

Great job as always

Cheryl REYNOLDS was great.

Always great service!!

Quick courteous service done right

Great communication from service department

Cheryl Reynolds was absolutely wonderful. She made the car buying process extremely easy. She was very thorough and helpful when explaining all the bells and whistles of my Acadia.

Our car was taken care of quickly and completely.

I was very happy with my service

Professional and courteous service.

Everyone I interacted with was very nice & helpful. The team always does am excellent job servicing my vehicle

I had an appointment, wait time was barely none. In and out in little over an hour. The employees, including each one I can in contact with were very friendly and professional. .

Cheryl made things very easy. She was very accommodating, answered all of my questions, explained everything on the truck and even made sure I had the My GMC app set up and my account active. It was a great overall experience.